The information we retain is only what you submit on order forms, copies of which we keep for our tax records.
If you are a subscriber, we can track your activity with respect to email views, clicks etc. using the Go Daddy web-hosting facility. This also informs us if you have previously placed an order.
To our knowledge, none of this information is made available to anyone outside Alan's Jungle Plants. We do not pass information on to third parties.
You can ask for a copy of what we keep on yourself at any time by email or in writing if you prefer.
We use Royal Mail signed-for when we need to insure your parcel for more than £20. In lockdown, RM have not required a signature for this service, leaving parcels at doors. Now that lockdown is over, RM need a signature or they return the parcel to their depot. This is clearly bad for customers (and bad for your plants). It has been suggested that if you can provide a 'safe place' for parcels, RM may do this rather than retain them. Therefore if your order is over £15, please provide a 'safe place' on your delivery instructions and maybe RM will leave parcels as before. Apologies and thanks.